Scope of Services

At Synerlogic, we help leaders navigate complexity, inspire teams, and build resilient organizations through clear thinking, effective communication, adaptive strategies, and transformative leadership practices.

Synerlogic’s services include the following:

• Leadership Coaching: Enhancing leadership skills, communication, decision-making

• Workshops: Facilitating customized collaborative, solutions-focused workshops

• Organizational Consulting: Improving structure, strategy, and operations

• Conflict Training and Facilitation: Building skills to manage and resolve conflicts

• Behavior-Focused Assessments: Evaluating and improving team dynamics

• Board Governance and Strategy: Aligning board practices with strategic goals

• Organizational Training and Development: Courses to strengthen team capabilities

• Customized Services: Tailored support to address unique client needs

Important Note: Although Synerlogic's Founder/CEO/Principal, Randy Evans, is a licensed attorney, Synerlogic does not provide legal services, including legal advice or representation. Communications with Synerlogic or any of its representatives are not protected by the attorney-client privilege.

Relationship to Specific Terms

1. Specific Terms and Conditions Specific terms and conditions may be included in a client’s invoice, engagement letter, or when purchasing a product or service. In the event of any inconsistency, those specific terms and conditions will override these Standard Terms and Conditions.

2. This agreement does not preclude Synerlogic from providing similar services to other clients unless explicitly agreed upon in writing.

Professional Responsibilities

1. Client Engagement: Synerlogic partners with clients to advance their objectives. Success depends on the client's active participation and engagement.

2. No Guarantees: Synerlogic does not guarantee specific outcomes or results.

Confidentiality and Intellectual Property

1. Synerlogic and the client agree to maintain the confidentiality of sensitive materials exchanged during the engagement, except as required by law or written agreement.

2. Synerlogic will handle client information with care and discretion. However, it is not bound by attorney-client confidentiality rules. If clients have specific confidentiality concerns, they must notify Synerlogic in writing.

3. Any intellectual property provided by the client or used in conjunction with Synerlogic’s services remains the client’s property otherwise agreed upon in writing. 

4. Synerlogic retains ownership of its methodologies, tools, and materials unless explicitly transferred in writing.

Fees and Payment

1. Synerlogic is committed to providing a seamless invoicing and payment experience. We accept a variety of payment methods, including ACH, wire transfer, Zelle, check, Kajabi pay, PayPal, and credit card payments. For more details, please refer to your invoice, checkout page, or visit our Payment Options page. If you have any questions, feel free to contact us—we’re here to help.
2. Payments for workshops and training reserve our time and are generally nonrefundable. If a refund is issued, it will be reduced by the time spent on administration, onboarding, and related work at our standard hourly rates.
3. Payments for other services will be outlined in our invoice, engagement letter, or service agreement. Unless specified otherwise, payments are due upon receipt.
4. For in-person workshops, training sessions, or services outside the Phoenix metropolitan area, clients will reimburse Synerlogic for pre-approved travel, lodging, and incidental expenses in addition to standard service fees.

Exclusions

Services provided by Synerlogic do not include:

• Legal advice or the preparation of legal documents

• Representation in mediation, arbitration, court, or other formal proceedings

• Tax, financial, legal, psychological, medical, or other licensed or specialized professional advice or services
  

• Technology setup (e.g., providing laptops, projectors, or audio-visual equipment) beyond what is expressly stated.

Cancellation and Rescheduling Policy

• Workshops and Training: Cancellations or rescheduling must be made at least 14 days in advance. Late cancellations may result in forfeiture of the fee or a rescheduling charge of 25% of the service cost.

• Individual Coaching or Consulting: Please notify us at least 48 hours in advance. Cancellations made within 48 hours may incur a charge of 50% of the session fee.

• Projects or Retainer Services: Cancellations require 30 days’ notice; late cancellations may incur charges for time spent at our standard hourly rate.

Additional Provisions

• Force Majeure: Synerlogic is not liable for delays or failure to perform due to circumstances beyond its reasonable control (e.g., natural disasters, government actions, technical disruptions).

• Travel and Expenses: Clients are responsible for reimbursing pre-approved travel and lodging expenses for in-person services.

• Non-Solicitation: Clients agree not to solicit or hire Synerlogic staff or contractors during or within 12 months of the engagement without prior written agreement.

• Intellectual Property: Materials, tools, or methodologies provided by Synerlogic remain its intellectual property unless otherwise agreed in writing.

Use of Third-Party Tools

Services may involve the use of third-party tools, products, or services. Clients acknowledge that these tools enhance service delivery but may present additional confidentiality risks and are subject to their own terms of use. Clients agree to abide by these terms and inform Synerlogic in advance of any concerns about using specific third-party tools.

Termination of Services

Either party may terminate services by providing written notice. Upon termination, Synerlogic will provide a summary of work completed to date and any applicable charges.

Liability and Disclaimers

1. Synerlogic is not liable for any indirect, incidental, or consequential damages arising from the use of its services, including but not limited to lost profits, data loss, or business interruptions.

2. Clients retain full responsibility for the decisions and actions resulting from Synerlogic’s services.

3. Synerlogic’s total liability for any claim arising from its services, whether in contract, tort, or otherwise, will be limited to the total fees paid by the client for those services.

Dispute Resolution

1. Any disputes arising from this agreement will first be resolved through good faith negotiations.

2. If unresolved, disputes will proceed to binding arbitration in Maricopa County, Arizona, under the rules of the American Arbitration Association (AAA).

3. Each party will bear its own costs unless otherwise decided by the arbitrator.

Governing Law

These terms are governed by the laws of the State of Arizona.

Entire Agreement

These Standard Terms and Conditions, together with any specific terms outlined in an invoice, engagement letter, or service agreement, constitute the entire agreement between Synerlogic and the client.

Acceptance of Terms

Payment for and use of Synerlogic’s services constitutes your acknowledgment and acceptance of these Standard Terms and Conditions, forming a legally binding agreement between you and Synerlogic.

Thank You!

Thank you for trusting Synerlogic! We are excited to partner with you and look forward to working together to achieve your goals. If you have any questions or would like to discuss any aspect of our services, please don’t  hesitate to contact us—we’re here to help.

2929 N Power Rd Ste 101, Mesa, Arizona 85215
[email protected] | www.synerlogic.net